Refund Policy

Effective date: August 9, 2026

This policy explains when and how ModuleSmith issues refunds. It forms part of the ModuleSmith Terms of Sale.

1. Where you bought matters

• Direct Purchases (from modulesmith.com or by direct ModuleSmith invoice): this policy applies in full.
• Odoo Apps Store purchases: refunds for purchases made through the Odoo Apps Store are requested through, and governed by, Odoo's applicable marketplace purchasing and refund rules. Where Odoo's rules differ from this policy, Odoo's rules control for that transaction. If Odoo refers a refund decision to us as the vendor, we apply the standards in this policy.

Under Odoo's published refund policy (apps.odoo.com/apps/sales-conditions, verified 2026-08-08): claims are allowed within two months of purchase and must be raised through the "Ask author for support" channel on your Odoo order page; the vendor then has 15 days to resolve the issue or reach an agreement, after which either party may ask Odoo to arbitrate. Please use that channel for store purchases; it is the only channel to which Odoo's timelines apply. Note that Odoo does not refund purchases made for a database hosted on Odoo Online, or purchases of the wrong Odoo version; verify your hosting (Odoo.sh or on-premise) and version before buying.

2. Direct purchases: 30-day guarantee

If the module does not work as documented in your supported Odoo environment, contact [email protected]. If we cannot resolve a verified problem within a reasonable time, we will refund your purchase in full.

Additionally, you may request a refund of a module purchase for any reason within 30 days of delivery, provided that:

1. you contact us at [email protected] within the 30-day window;
2. you give us a brief description of why (this helps us improve, and for technical problems we may first offer to fix the issue); and
3. on refund, you uninstall the module, delete all copies, and stop using it. The license key is deactivated and the license terminates.

3. Maintenance & Support renewals

A Maintenance & Support renewal ($149/year) is refundable in full if you request the refund within 30 days of the renewal charge. After a renewal-fee refund, the plan reverts to expired status. The module itself keeps working either way; renewal only affects updates and support.

4. What is not refundable

• Purchases older than 30 days, except under the limited warranty in the Terms of Sale or where required by law.
• Custom development or services invoiced separately from module licenses.
• Purchases refunded once before for the same license (one refund per customer per module).

A refund is never required in order to get a defect fixed: verified defects that prevent the module from functioning as documented are addressed regardless of Maintenance & Support status, at no charge.

5. How refunds are processed

• Request by email to [email protected] from the address on the order, with your order or license reference.
• Approved refunds are issued to the original payment method within 10 business days of approval.
• We do not charge restocking or processing fees.

6. Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law that cannot be waived.

Questions: [email protected].