Maintenance & Support Policy

Effective date: August 9, 2026

This policy describes the ModuleSmith Maintenance & Support plan ("M&S") that accompanies every ModuleSmith module. It applies to both Direct Purchases and Odoo Apps Store purchases, and forms part of the ModuleSmith Terms of Sale.

1. What is included with every purchase

Every module purchase includes 12 months of Maintenance & Support, starting on the delivery date. While your plan is active, M&S includes:

1. Product updates and enhancements. All maintenance releases, bug-fix releases, and feature updates published for your module.
2. Technical support. Email support for questions about installing, configuring, and using the module.
3. Installation and configuration assistance. Help getting the module installed and configured in a supported Odoo environment (on-prem, Docker, or Odoo.sh), including license activation and offline activation.
4. Compatibility assistance. Reasonable help diagnosing conflicts between the module and your Odoo environment or other installed modules. We will always fix confirmed defects in our code; we cannot modify third-party code, but we will identify the interaction and suggest a path forward.
5. Supported major Odoo-version releases. Access to new releases of the module for new supported major Odoo versions published while your plan is active. An active M&S customer receives the module build for a newly supported major Odoo version at no extra charge. For Odoo Apps Store purchases this entitlement is subject to Section 7.

2. After 12 months: optional renewal

After the included 12 months, you may renew Maintenance & Support for $149 per year per module license.

• Renewal is optional. It is not a subscription and never auto-charges. Renewals are made manually, by invoice, when you choose to renew.
• Your module keeps working. Non-renewal does not affect your right to continue using the version you purchased, and the module continues to operate normally. Licensing status never degrades or disables module functionality.
• No new major-version builds without active M&S. A customer without an active plan keeps using the module version(s) they purchased, but is not entitled to builds for new major Odoo versions under that license.
• If your plan lapses and you later renew, the renewal term runs 12 months from the renewal payment date and restores access to the then-current release of the module. There is no back-payment for the lapsed period.

3. Bug fixes are not contingent on M&S

Verified defects that prevent the purchased module from functioning as documented are addressed regardless of whether you have an active Maintenance & Support plan.

If you report an issue and we verify it as a defect in the unmodified module running on a supported Odoo version, we will provide the correction. An expired M&S plan is never a reason a broken product stays broken.

4. What M&S does not include

• Custom development, bespoke features, or paid customizations.
• Support for copies of the module whose source code you or a third party have modified (we support the code we shipped; we may ask you to reproduce an issue on an unmodified copy).
• Administration of your servers, network, database, or Odoo installation beyond the module itself.
• Debugging or modification of third-party modules.
• On-site services, guaranteed response times, or 24/7 coverage (see Section 5).
• Odoo versions or editions outside the module's published version matrix.

5. How to get support

• Channel: [email protected].
• Hours: support is handled on business days (US Central Time).
• Response target: we aim to respond within 2 business days; most requests are answered sooner. This is a target, not a guarantee.

To help us help you quickly, include: your Odoo version and edition, the module version, a clear description of what you did and what happened, a relevant log excerpt, and your deployment type. Never send your license key in a screenshot or log; support will never ask for your database contents.

6. Supported versions

The module's documentation states the supported Odoo versions (Printer Fleet Manager currently supports Odoo 19, Community and Enterprise). When a new major Odoo version is supported, it is announced on modulesmith.com and in the Odoo Apps listing. Older major-version builds continue to receive fixes for verified defects per Section 3 for as long as the corresponding Odoo version is supported by Odoo S.A.

7. Odoo Apps Store purchases

Purchases made through the Odoo Apps Store receive the same Maintenance & Support benefits described here, subject to the marketplace's own rules. Marketplace mechanics (payment, delivery, and refunds) for those purchases are additionally governed by Odoo's applicable marketplace terms, including the Odoo Apps refund policy and its support-claims channel. On the Odoo Apps Store, each Odoo version of a module is a distinct product.

If you purchased through the Odoo Apps Store and have questions about Maintenance & Support options for your purchase, contact [email protected].

8. Changes to this policy

We may update this policy from time to time. Changes apply to plan periods beginning after the change; they do not reduce benefits during a period you have already paid for.

Questions: [email protected].